Refund Policy

Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Initiate a Return
To start a return, please contact us at ziauk316@gmail.com. 

Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send your item. Please note that items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, feel free to contact us at ziauk316@gmail.com.

Damages and Issues
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue and make things right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants)
• Custom products (e.g., special orders or personalized items)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you have any concerns or questions about a specific item, please reach out to us.

We also do not accept returns on sale items or gift cards.

Exchanges
The quickest way to get the item you want is to return the item you currently have. Once your return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period
For shipments to the European Union, you have the right to cancel or return your order within 14 days, no questions asked. As with our regular return policy, the item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds
Once we receive and inspect your return, we will notify you about whether the refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at ziauk316@gmail.com.